Declan Ivory
Declan Ivory
VP Customer Support
Intercom
Reid Behrendt
Reid Behrendt
Region Vice President
Liveperson
Linda Aiello
Linda Aiello
Chief People Officer
DraftKings
TS Balaji
TS Balaji
Vice President of Digital & Customer Experience
Cox Communications
Samantha Shahani
Samantha Shahani
Vice President, Consumer Personalization, Strategy & Insights
Elevance Health, Inc
Hobson Powell
Hobson Powell
Vice President, Global Support
LinkedIn
Shannon Burch
Shannon Burch
Vice President Experience
Neo Financial
Kim Cochran
Kim Cochran
Vice President Contact Center Sales & Customer Care Operations
Brightspeed
Ian Dewar
Ian Dewar
Senior Director of Global Customer Strategy
Anthropologie
Sunzay Passari
Sunzay Passari
Senior Director & Head - Digital Innovation & Transformation
UPS
Rajamma Krishnamurthy
Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI
Microsoft
Baylie Brenner-Bruzgis
Baylie Brenner-Bruzgis
Head of User Experience Operations
Twitch
Anurag Avlash
Anurag Avlash
Executive Director - Global Head of Customer Care Analytics & Insights
The Estée Lauder Companies Inc.
Olivier Deneef
Olivier Deneef
Senior Vice President, Client Strategy
Modus
Brian Cantor
Brian Cantor
Managaing Director, Digital
Customer Management Practice
Andrea Ramirez
Andrea Ramirez
Construction Customer Care Director
Toll Brothers
Jay Erickson
Jay Erickson
Chief Innovation Officer
Modus
Bob Summers
Bob Summers
Chief Executive Officer & Founder
GoodCall
Declan Ivory
Declan Ivory
VP Customer Support
Intercom
Vache Moroyan
Vache Moroyan
Chief Product Officer
Observe.AI
Catherine Hayes
Catherine Hayes
Senior Director, AI & Analytics Automation
Onemagnify
Dr. Danielle Barnes
Dr. Danielle Barnes
Managing Director of Data, AI and Automations
Onemagnify
Reid Behrendt
Reid Behrendt
Region Vice President
Liveperson
Syam Suri
Syam Suri
Vice President Information Technology
Brightspeed
Elise Barron
Elise Barron
Senior Product Manager, Conversational AI and Messaging
BECU
Alicia Gee
Alicia Gee
Senior Director, Connected Experience Consulting & Solution Architecture
Verizon
Charles Haycox
Charles Haycox
Vice President of Business Development
TELUS Digital
Bryan Flores
Bryan Flores
Head of Customer Experience
Brightspeed

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