Why Executives Attend
EXCLUSIVE NETWORKING
The invitation-only format ensures highly interactive sessions and true peer-level networking opportunities for senior executives.
STRATEGIC EVENT SESSIONS
The intellectual content of the program is designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices, and unique expertise on the latest industry trends.
CUSTOMIZED ITINERARY
The Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities, and future strategic objectives.
ONE-TO-ONE BUSINESS MEETINGS
Meet 40+ solution providers who offer products & services that match your business needs in private, prescheduled, one-on-one meetings with the unique opportunity to view early previews of emerging technologies in the industry.
Completely worth it!
“There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.” – Senior Director, Engineering for Customer Service Technology, eBay
Great Conference!
“I definitely recommend attending an exchange. The environment of having senior executives in a smaller setting, brings in everyone here for the right reasons and to learn from each other and from industries outside of what you're normally used to on a day-to-day basis. There's a lot to apply and a lot of technology that you can bring into the contact center and overall, it's been a great experience.” – Vice President, Contact Center Technology, Benefytt
Great Opportunity to Share Best Practices!
“This is the first time I've had the opportunity to attend a CCW Exchange and I had an amazing time. I enjoyed all of the presenters, the panels, and interacting with the other executives that were there. It's nice to be able to hear what other people are doing, the challenges that they're facing, and then what they're doing to resolve those challenges because that gives me ideas that I can take back to my colleagues. I would recommend this conference and conferences like it to others on my team.” – Sr. Director, Product Management, Marriott International
Fantastic Forum!
“The forum was fantastic – it was large enough to have a diverse group of companies and their respective talent in attendance, yet small enough to have intimate conversations and introduction.” – Director, Customer Service, Allstate
Love the Format!
“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!” – Director, Global Customer Care Operations, Shutterstock
A HISTORY OF CCW
In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is the most important event for contact center and CX executives - uniting cross-industry and cross-functional leaders committed to building world class end-to-end customer experiences.
Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. From nascent beginnings as Call Center Week, this conference has evolved, alongside the industry, to become Customer Contact Week - an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.
From inspiring session experiences, unique benchmarking opportunities, and a seemingly endless buffet of content, you’ll leave each Customer Contact Week event armed with more of the latest and greatest trends, best practices, and operating models to take your business to the next level.
To accommodate solution sourcing needs in a continually evolving environment, the world’s largest customer contact exhibition awaits you, packed with leading solutions providers to move your customer operation forward. Additionally, our plan to deliver a world-class live event experience will always reflect our rigorous commitment to compliance with federal and state health officials, and guidance from our local partners.
