Meet the Advisory Board

2024 CCW Advisory Board

DB Banerjee
DB Banerjee
VP, Strategic Segment Observe.AI
Natalie Beckerman
Natalie Beckerman
Global Head of Customer Support Operations IHG Hotels and Resorts
Jeff Beelman
Jeff Beelman
VP, Contact/Service Center MAXIMUS
Colleen Beers
Colleen Beers
Chief Administrative Officer Alorica
Anastasia Bellos
Anastasia Bellos
SVP, Global Market Leader Alorica
Jaysa Boyer
Jaysa Boyer
Head, Employer Engagement Ultimate Medical Academy
Geoff Burbridge
Geoff Burbridge
EVP, Head of the Truist Care Centers Truist
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing Citizens Bank
Lydia Clayton
Lydia Clayton
AVP, Contact Center Operations and Center of Excellence Cox Automotive
Shantanu Das
Shantanu Das
GM, Global Head of Post Order Customer Experience Wayfair
Michael DeJager
Michael DeJager
Managing Director, Events Customer Management Practice
Wes Dudley
Wes Dudley
VP, Customer Experience Broad River Retail
Lisa Griffin
Lisa Griffin
VP, Consumer Experience and Clinical Access University Hospitals
Lance Gruner
Lance Gruner
CCW Advisory Board Chair | EVP, Global Customer Care Mastercard
Niki Hall
Niki Hall
Chief Marketing Officer Five9
Jennifer Harrington
Jennifer Harrington
VP Marketing, Demand Generation Genesys
Paul Herman
Paul Herman
SVP, Global Digital Transformation Sprinklr
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Baker Johnson
Baker Johnson
Chief Marketing Officer UJET
Tanya Johnson
Tanya Johnson
VP Consumer Customer Service Verizon
Kathy Jumper
Kathy Jumper
Chief Executive Officer Orange County's Credit Union
Ashley Keating
Ashley Keating
Director of Events & Field Marketing CallMiner
Mark Killick
Mark Killick
SVP, Experiential Operations Shipt
Lauren Lee
Lauren Lee
Director, CX Sales & Strategy Freshworks
Ishita Matharu
Ishita Matharu
Head of Marketing Sanas.AI
Mario Matulich
Mario Matulich
President Customer Management Practice
Adam McCreery
Adam McCreery
Director, CX DraftKings, Inc.
Sam Nader
Sam Nader
Head of Retail Service Centers, Sr. Director, Guest Relations, Target.com & Gift Card Service Target
Thomas Nusspickel
Thomas Nusspickel
Chief Operating Officer American First Finance
Anne Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services UPMC Health Plan
Ricardo Parodi
Ricardo Parodi
VP Customer Experience Marriott
Amy Payne
Amy Payne
VP, Global Customer, Partner & Events Marketing Talkdesk
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care Hilton Worldwide
Troy Shaffer
Troy Shaffer
VP Contact Center Operations SCAN Health Plan
Mariano Tan
Mariano Tan
President & CEO Prosodica
Vince Trotter
Vince Trotter
VP of Client Success National Debt Relief
Einat Weiss
Einat Weiss
Chief Executive Officer NICE

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