Friday, March 14
8:00 am - 8:30 am
Check-In Opens & Breakfast
8:00 am - 8:45 am
CCWomen Networking Breakfast | Stronger Together: Empowering Women’s Impact in the Workplace
The journey of women in the workforce is marked by resilience, collaboration, and the pursuit of collective empowerment.
This session will serve as a platform for shared experiences emphasizing the pivotal role of collaboration and support in driving individual and collective success in the workplace and the importance of giving back. Our panelists will equip attendees with practical tools and frameworks for enabling women to thrive and excel in their respective fields, amplifying each other’s voices, and advocating for gender equality in all spheres of the professional landscape. Join us in this empowering journey of collective growth and solidarity, and discover how unity and collaboration can pave the way for a more equitable and impactful future for women.
8:45 am - 8:50 am
Chairperson's Remarks
8:50 am - 10:30 am
Workshop | The Evolution of Customer Expectations: Tailoring CX for Different Generations
Today's customer base spans multiple generations, each with its own expectations and preferences. From the high-touch requirements of older customers to the tech-driven self-service demands of younger generations, companies must balance personalized engagement with operational efficiency. This session will examine how businesses can tailor their customer experiences to meet the evolving demands of various demographics, all while utilizing automation and AI to streamline services and create meaningful touchpoints.
9:30 am - 10:30 am
Raincheck Business Meetings
10:30 am - 11:00 am
Texas Tea Time | Networking Break
Refresh with a variety of iced teas, including peach and hibiscus, paired with light morning bites. Take a pause to network and recharge before the final session!
11:00 am - 12:00 pm
Deep Dive Discussion by CCW Digital | Future-Proof Your Customer Strategy: The Next Wave of Innovation
As the pace of innovation accelerates, how can companies stay ahead of the curve and anticipate the next big shifts in customer service? In this future-thinking session, senior leaders will explore the emerging trends and technologies that are set to reshape the customer contact industry in the coming years. From AI and machine learning to the metaverse and beyond, this session will help you envision the future of customer engagement and plan for the opportunities and challenges that lie ahead. Leave with a forward-looking strategy that positions your organization as a leader in the next era of customer experience.
