Celebrate the final morning of the CCW Exchange with a bright and energizing start. Connect with fellow attendees, reflect on key takeaways, and prepare for collaboration and action!

The journey of women in the workforce is marked by resilience, collaboration, and the pursuit of collective empowerment.

This session will serve as a platform for shared experiences emphasizing the pivotal role of collaboration and support in driving individual and collective success in the workplace and the importance of giving back. Our panelists will equip attendees with practical tools and frameworks for enabling women to thrive and excel in their respective fields, amplifying each other’s voices, and advocating for gender equality in all spheres of the professional landscape. Join us in this empowering journey of collective growth and solidarity, and discover how unity and collaboration can pave the way for a more equitable and impactful future for women.

Successful digital transformation in customer contact isn’t just about technology—it’s about process and people too. This session will highlight how companies can simultaneously transform their processes, adopt cutting-edge technology, and restructure their teams to deliver seamless, customer-focused service. Leaders will learn how to integrate these three pillars to ensure scalability, efficiency, and sustainability, all while addressing the challenges of change management and employee engagement in a fast-evolving landscape.

Join a dynamic session where we match you with peers facing similar challenges and priorities. Using your input, we’ve curated focused roundtables to foster collaboration, idea sharing, and actionable takeaways. Build meaningful connections and tackle shared goals in this highly personalized networking experience.

What You’ll Gain:

- Targeted Conversations: Dive into discussions tailored to your specific priorities, ensuring every moment is relevant and meaningful.

- Fresh Perspectives: Share strategies, lessons learned, and creative ideas with others navigating similar challenges.

- Collective Solutions: Work together to brainstorm actionable steps and uncover opportunities for partnerships and growth.

Missed a scheduled meeting? This time provides the opportunity for you to reconnect with solution providers, ensuring you don’t miss out on valuable insights, strategies, and potential partnerships.

Please check your 1:1 personalized itinerary located under "My Meetings" in the mobile app to see which meeting is scheduled for you during this time.

Recharge with a refreshing Southern-inspired break. Connect with attendees and gear up for the final sessions of the day.

As the pace of innovation accelerates, how can companies stay ahead of the curve and anticipate the next big shifts in customer service? In this future-thinking session, senior leaders will explore the emerging trends and technologies that are set to reshape the customer contact industry in the coming years. From AI and machine learning to the metaverse and beyond, this session will help you envision the future of customer engagement and plan for the opportunities and challenges that lie ahead. Leave with a forward-looking strategy that positions your organization as a leader in the next era of customer experience.