Name: CCW Executive Exchange March 2025
Start: 2025-03-12
End: 2025-03-14

March 12 - 14, 2025

Austin, TX

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WELCOME TO THE CCW Executive Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

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Key Discussion Topics

Actionable Insights for Immediate Results.
Join top industry leaders at the CCW Executive Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.

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MEET THE SPEAKERS
Pivotal Perspectives, Unparalleled Dialogue

Joseph Parker

Vice President, Customer Experience

Mastercard

Dr. Kalifa Oliver

Global Director, Employee Experience Analytics

Ford Motor Company

Mary Beth Green

Chief Innovation Officer

Sheetz

Arun Nandi

Head of Data & Analytics

Unilever

Dr. Angel Durr

Vice President, Operational Analytics & Tooling for Corporate Tech Agility

JPMorgan Chase & Co.

Libba Saptisky

Senior Vice President, Customer Care

Tandem Diabetes

Lisa Williams

Senior Director, M&E Operations Talent Strategy & Employee Experience

Dow

Kristopher Moore

Global Senior Director, Consumer Care

Mars

Jay Breuer

Senior Director, Customer Care

SPARC Group LLC

Fred Kleiman

Vice President, Customer Service, Direct to Consumer

The Tennis Channel

Chad Scarbrough

Vice President of Guest Experience and Venue Culture

ASM Global

Leonard Green

Vice President, Customer Success

Northwestern Mutual

Srinivas Billa

Vice President, Omni-Contact Center

LPL Financial

Josue Berlanga

Head of Care & Remote Sales

Philip Morris International

Daniel Haden

Vice President, Global GTM Strategy & Enablement

Docusign

Dennis Taylor

Director, Digital Servicing Products

Delta Air Lines

Alana McCloskey

Senior Director, Corporate & Foundation Engagement

Texas State University - San Marcos

Anna Kuenic

Associate Vice President, Digital Product Management

Cardworks

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EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

BENCHMARKING

Compare your current strategies against industry leaders through focused benchmarking sessions, identifying key opportunities to elevate both customer and agent experiences.

NETWORKING

The unique structure of the Exchange provides more meaningful networking among peers with shared challenges, insights and goals.

PROJECT ANALYSIS

Your top challenges are put under the spotlight to uncover actionable solutions and optimize performance and growth.

1:1 BUSINESS MEETINGS

Shorten your RFP Cycle! Partake in private meetings with solution providers to discover customized strategies and innovations for your operational needs.

"I believe in fostering a balance between technology and humanity—ensuring that employee experience innovations not only drive efficiency but also reflect our commitment to people-centered design.”

Kalifa Oliver Ph.D.
Employee Experience (EX) Analytics Strategy
Ford Automotive Company

“Enterprises like ours—large, legacy organizations—share common challenges, but the key to progress lies in leveraging advanced analytics and generative AI to create operational and organizational excellence.”

Arun Nandi
Head of Data & Analytics
Unilever

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Join our mailing list to gain exclusive access to speaker announcements, new session highlights, key event updates, and important deadlines.

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WHAT EXECUTIVES SAY

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”

“The sessions were excellent! Great networking with peers at my level. The most valuable piece of this was copying best practices that clearly worked in other businesses! Also the team at CCW were super helpful, friendly and responsive!”

“The format of the Executive Exchange worked very well for me! The one on one meetings with the vendors allowed me to target needed technologies and services and get more in depth information than I would at a regular trade show. The group sessions were informative and well organized.”

“What a great conference! I learned so much and connected with so many intelligent and helpful resources in similar roles as my own. It was time well spent and I thank you.”

“The CCW Exchange offered great visibility into the vast possibilities of opportunities to take my contact center to the next level. A perfect balance of technology and people focus to create a great customer experience through every customer touch-point. Amazing location too!”

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!”

CCW Executive Exchange Replay

Take a look back at the highlights from last year's Exchange! From engaging sessions to behind-the-scenes interactions, see what made this event unforgettable!