March 12 - 14, 2025
Downright Austin | Austin, TX
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2025 Solution Providers
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
Amplify5
Website: https://amplify5.co.uk/
We allow businesses of all sizes in the UK and USA to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement, allowing more time and resources to focus on core business activities. Read More
Aspect
Website: https://www.aspect.com/
Tailored for growing teams, Aspect Workforce combines flexibility and precision to meet your unique needs. Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is a BPO provider focused on enhancing and protecting your brand's customer experience (CX). We emphasize brand reputation, CX quality, and understanding the real total cost of outsourcing. As a brand-centric and brand-reflecting company with nearshore locations, we align with your brand values through initiatives like "Clear Reflection"... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
Cyara
Website: https://cyara.com/
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer... Read More
Daily Stream
Website: https://www.daily.co/
Daily Stream was developed at the request of GE Appliances who experienced a remarkable 20% gain in CX productivity upon implementation. GE Appliances asked Gartner to review the product prior to contract and Gartner came back with "it's a one-of-kind" tool. Daily Stream pairs continuous screen and audio streaming with... Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
Goodcall
Website: https://www.goodcall.com/
Grow at scale, serve with heart. Answer and automate service and sales requests with concierge level customer experience (CX) on every call. Launch your custom phone AI in just a few minutes — no engineering team required. Read More
IA Solutions
Website: https://iacallcenter.com/
IA Solutions has been providing innovative customer experience solutions that have exceeded client expectations for over 50 years. With our wealth of experience and knowledge in the contact center industry, we offer our clients solutions tailored for success. Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem technology integrates directly with your incoming customer interaction channels (ACD, chat, etc.) as well as with your WFM system. In addition, Intradiem provides a component that sits on the agent desktop to monitor in real time what each working agent is doing at any given time. Data from all... Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
Language I/O
Website: https://languageio.com/translation/
With Language I/O, support agents have saved more than 27 million minutes. Let’s get your team up to speed with unparalleled translation quality and security that protects your customers and your brand. Read More
Level AI
Website: https://thelevel.ai/
With a complete end-to-end contact center platform powered by cutting-edge generative AI that removes the busywork so you and your team can focus on what you do best – deliver exceptional customer experiences. Read More
MaestroQA
Website: https://www.maestroqa.com/
Farewell, Random QA Hello, Targeted QA. Turn insights into action and drive real business outcomes with MaestroQA—your end-to-end QA management platform. Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva’s AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey. Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Qualfon
Website: http://www.qualfon.com
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs... Read More
Regal
Website: https://www.regal.io/
Regal makes it easy for contact center teams to find 25% more revenue — immediately. Turn your untapped customer data into real-time outbound campaigns that engage the right contact, at the right time, with the right conversation across phone, sms, email, chat, and AI agents. Read More
ServiceNow
Website: https://www.servicenow.com/products/customer-service-management.html
ServiceNow Customer Service Management optimizes customer service experiences with AI-powered workflows that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. As a result, your organization can shorten resolution times and increase customer satisfaction – all while reducing bottom line costs. Learn more about ServiceNow in... Read More
Sparkcx
Website: https://sparkcx.co/
SparkCX's cloud native, serverless architecture brings the greatest innovations to our customers all the time. Our current LLM we use for sentiment and analysis was trained on over 70B parameters and scores highest than all other LLMs on graduate and undergraduate reasoning. If we find a better one, we can... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
TechSee
Website: https://techsee.com/
TechSee transforms interactions across various industries, providing fast, efficient, and delightful service experiences. Read More
Telus Digital
Website: https://www.telusinternational.com/
TELUS Digital designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
At Verizon, we can help you plan, build and deliver a customer experience solution for today, with room to grow into tomorrow’s transformations. Our integrated solutions, dynamic eco-system and strong relationships with leading technology vendors help drive better customer experiences and better business results - simply, securely and reliably. Across... Read More
Voiceflow
Website: Https://www.voiceflow.com/
Voiceflow is the leading solution for contact center teams to build and deploy Chat and Voice AI Agents that can answer questions and automate complex tasks on your website or over the phone. Founded in 2019, Voiceflow is used by over 300K AI Agent developers at companies like Home Depot,... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is an award-winning Learning + Performance Ecosystem that builds front-line team member skill 2x as fast with half the cost. Read More
