SPEAKERS

James Ashworth
James Ashworth
Vice President, Customer CARE
Southwest Airlines
Dr. Kalifa Oliver
Dr. Kalifa Oliver
Global Director, Employee Experience Analytics
Ford Motor Company
Mary Beth Green
Mary Beth Green
Chief Innovation Officer
Sheetz
Arun Nandi
Arun Nandi
Head of Data & Analytics
Unilever
Dr. Angel Durr
Dr. Angel Durr
Vice President, Operational Analytics & Tooling for Corporate Tech Agility
JPMorgan Chase & Co.
Libba Saptisky
Libba Saptisky
Senior Vice President, Customer Care
Tandem Diabetes
Lisa Williams
Lisa Williams
Senior Director, M&E Operations Talent Strategy & Employee Experience
Dow
Kristopher Moore
Kristopher Moore
Global Senior Director, Consumer Care
Mars
Jay Breuer
Jay Breuer
Senior Director, Customer Care
SPARC Group LLC
Fred Kleiman
Fred Kleiman
Vice President, Customer Service, Direct to Consumer
The Tennis Channel
Amber Scott
Amber Scott
Vice President, Customer Experience & Service
Serta Simmons Bedding
Daniel Haden
Daniel Haden
Vice President, Global GTM Strategy & Enablement
Docusign
Leonard Green
Leonard Green
Vice President, Customer Success
Northwestern Mutual
Srinivas Billa
Srinivas Billa
Vice President, Omni-Contact Center
LPL Financial
Alana McCloskey
Alana McCloskey
Senior Director, Corporate & Foundation Engagement
Texas State University - San Marcos
Josue Berlanga
Josue Berlanga
Head of Care & Remote Sales
Philip Morris International
Dennis Taylor
Dennis Taylor
Director, Digital Servicing Products
Delta Air Lines

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