Expanding customer experience operations often comes with concerns—scalability, service quality, and operational risk. South Africa is rapidly emerging as a premier outsourcing destination, but lingering misconceptions about talent, infrastructure, and long-term sustainability create hesitation.

Join Alastair Brass, CEO of amplify5, as he unpacks a real-world case study on how businesses are successfully scaling CX operations without compromising on performance, security, or customer experience. Learn how amplify5’s next-gen BPO model is redefining outsourcing success and helping global brands achieve growth with confidence.