Key Discussion Points:

- AI Agents in Action: What should AI be responsible for, and where do human agents add the most value?

- Overcoming Adoption Barriers: How to keep AI decisions fair, transparent, and beneficial for all stakeholders.

- Personalization vs. Standardization: Why tailored interactions drive better engagement than one-size-fits-all automation.

- Redefining Success Metrics: Moving beyond traditional contact center KPIs to measure AI’s true impact on efficiency, cost, and customer satisfaction.

Join this dynamic discussion to exchange insights, share strategies, and gain a deeper understanding of how to optimize AI while keeping human expertise at the core of CX.