Learn how to harness the power of AI and organizational agility to transform customer experience and operational excellence. Dr. Angel Durr, VP of Operational Analytics and Tooling for Corporate Tech Agility at JP Morgan Chase, shares her expertise in AI Ops strategy, intersectionality, and a human-first approach to technology adoption.

Dr. Durr explains how organizations foster agility, drive innovation, and create inclusive, human-centered experiences. Attendees gain practical insights into:

• How to design effective POCs to secure executive buy-in for AI and automation initiatives.
• Strategies to reduce employee burnout and build a culture that prioritizes people and technology.
• Steps to leverage AI Ops for operational efficiency and predictive capacity planning.
• Approaches to address intersectionality in CX and deliver inclusive, personalized, empathetic AI-driven solutions.

Join a dynamic session where we match you with peers facing similar challenges and priorities. Using your input, we’ve curated focused roundtables to foster collaboration, idea sharing, and actionable takeaways. Build meaningful connections and tackle shared goals in this highly personalized networking experience.

What You’ll Gain:

• Targeted Conversations: Dive into discussions tailored to your specific priorities, ensuring every moment is relevant and meaningful.
• Fresh Perspectives: Share strategies, lessons learned, and creative ideas with others navigating similar challenges.
• Collective Solutions: Work together to brainstorm actionable steps and uncover opportunities for partnerships and growth.