Transforming customer experience requires more than just adopting AI—it requires empowering your agents to use the technology effectively. In this session, we will discuss how AI can provide actionable insights that help agents work cohesively and resolve customer issues with minimal friction. Discover how data-driven AI can enable smoother, more impactful customer service interactions.

Attendees will gain:

• Best Practices for Coordinating AI and Live Agents Across Channels
• Keys to Overcoming Resistance to AI and Organizational Change
• Insights on ensuring Consistent Customer Experience with AI-Augmented Training