Customer self-service such as self-service portals, automated chat and conversational and standard IVR are ripe for investment. 87% of companies plan to increase their investment in these channels by the end of 2025. Advancements in artificial intelligence are accelerating innovation particularly in the voice channel. Conversational IVR is top of mind for many customer contact and CX executives upgrading their self-service experiences and technology roadmaps. In this session, review CMP Research’s Prism for Conversational IVR, a proprietary technology evaluation framework that will help you see the technology marketplace more clearly.