Josue Berlanga

Head of Care & Remote Sales Philip Morris International

Day 2 | Thursday, March 13

8:05 AM Panel | Accelerate Next-Gen Customer Analytics: Advanced AI for Strategic Decision-Making

As organizations strive to stay competitive, the ability to operationalize AI in customer analytics becomes essential. This session goes beyond basic data capture, focusing on how robust data ecosystems can fuel advanced AI applications to deliver predictive insights and strategic value. Participants will explore cutting-edge techniques to leverage digital interactions, voice data, and machine learning to drive hyper-personalization, optimize customer satisfaction, and enable proactive, data-driven decision-making at scale.

4:30 PM Power Hour | PeerPulse: Collaboration That Resonates!

Join a dynamic session where we match you with peers facing similar challenges and priorities. Using your input, we’ve curated focused roundtables to foster collaboration, idea sharing, and actionable takeaways. Build meaningful connections and tackle shared goals in this highly personalized networking experience.


What You’ll Gain:

  • Targeted Conversations: Dive into discussions tailored to your specific priorities, ensuring every moment is relevant and meaningful.
  • Fresh Perspectives: Share strategies, lessons learned, and creative ideas with others navigating similar challenges.
  • Collective Solutions: Work together to brainstorm actionable steps and uncover opportunities for partnerships and growth.

Check out the incredible speaker line-up to see who will be joining Josue.

Download The Latest Agenda