Libba Saptisky

Senior Vice President, Customer Care Tandem Diabetes

Libba Sapitsky's entire career has centered on the customer’s experience by combining people development and operational efficiency with technology to drive improvements. Libba is currently serves as SVP Customer Care for Tandem Diabetes. Prior she was SVP Head of Customer Care at CVS PBM where she deploys more than 30 years of leadership experience in global human resources, operations, automation support, implementation, customer experience, managed services and business development. She has oversight for a team of over 10,000 responsible for 42M patient annual contacts, a $350M P&L supporting multi-location PBM Customer Call Centers, resource planning, continuous improvement, customer service and client support. In her role she championed a $61M year-one cost reduction initiative.

Ms. Sapitsky joined CVS from Siemens Healthineers where she served as SVP Customer Service leading a dispersed team of 3,000 supporting In Vitro and In Vivo customers with 24/7/365 contact center operations, field services, customer education and operational effectiveness with P&L responsibility for over $1.8M. As a member of the Services leadership team, she played an integral role in planning, coordinating and supporting customer satisfaction initiatives across the U.S. with her main responsibilities involving oversight of the largest Service Operations including Education Services, implementation and Field Services teams.

Previously she served as Vice President, Customer Care at Medtronic, where her key accomplishments included redesigning the customer contact technical 24/7/365 help desk, inside sales and training. Leading a team of 1,000, they reduced 45 minute hold times to 3 minutes, order fill from 30 to 4 days, improved training and resolved bad debt of $118M and reduced DSO from 185 to 65 while increasing revenue 23%. Libba was also responsible for developing continuous improvement programs including workforce optimization that enhanced customer and employee satisfaction. Prior to Medtronic, she held various leadership positions at American Airlines including Vice President where she led multiple inside sales and service customer-facing centers on behalf of diverse clients. She was also Head of International Human Resources responsible for benefits, compensation, and hiring of over 10,000 employees in 50+ countries.

In additional to Libba’s public company customer service and operational accomplishments she was a Partner at an executive search firm. In this position she placed dozens of C-Suite and Board of Directors with companies such as SAP, Experian, EVERTEC, JP Morgan Chase, Visa, Hospira, CRC Health, Valence Health, Ingenious Med, Relx, F5, Boingo, Contact Solutions, SpringCM, LivingSocial, Pivot3, vRide, SmartPak, Jive, Bridgepoint Education, Campus Management, RuffaloCody, Warburg Pincus, Oak, North Bridge Growth Equity, Dude, Mercury Gate, and Accela. Her passion for people development, succession planning, and assessing talent has supported executives at multi-location public and private global companies.

Ms. Sapitsky holds a Bachelors of Arts degree from the University of Texas, Austin and is a certified Lean Six Sigma Green Belt and Covey Certified Instructor. Outside of work, she enjoys hiking, biking and snow skiing with her husband and two children."