Achieving successful digital transformation in customer contact goes beyond technology—it requires a seamless integration of process, technology, and people. This session will explore how companies can revolutionize their operations by transforming processes, embracing innovative technologies, and empowering teams to deliver exceptional, customer-centric service. Attendees will gain actionable insights on how to align these three critical pillars to drive scalability, enhance efficiency, and sustain growth. The discussion will also address the complexities of change management and strategies for fostering employee engagement in today’s rapidly evolving landscape.