Tiffany Cotterman, PhD

Executive Director of Learning and Development Clear Harbor

Tiffany Cotterman, PhD, is a trailblazer in Advanced Learning and Development, whose innovative strategies at Clear Harbor have transformed agent training into a competitive advantage for brands. By leveraging the latest advancements in learning science, as detailed in Design for How People Learn, Tiffany has pioneered systems that elevate training to enhance both brand equity and effortless customer experience. Her forward-thinking approach integrates cutting-edge cognitive science, focusing on optimizing cognitive load, increasing motivation, and fostering continuous, individualized improvement. By incorporating andragogy and advanced learning frameworks, Tiffany delivers long-term, exponential benefits to contact center agents. Through Clear Harbor’s Clear Expertise and Clear Responsibility solutions, she has developed specialized systems for tracking and maximizing next-gen learning, creating a highly efficient, brand-aligned workforce. Her work positions training as a key differentiator in today’s competitive landscape.