March 12 - 14, 2025
Austin, TX
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2025 Solution Providers
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
Amplify5
Website: https://amplify5.co.uk/
We allow businesses of all sizes in the UK and USA to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement, allowing more time and resources to focus on core business activities. Read More
Aspect
Website: https://www.aspect.com/
Tailored for growing teams, Aspect Workforce combines flexibility and precision to meet your unique needs. Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is a BPO provider focused on enhancing and protecting your brand's customer experience (CX). We emphasize brand reputation, CX quality, and understanding the real total cost of outsourcing. As a brand-centric and brand-reflecting company with nearshore locations, we align with your brand values through initiatives like "Clear Reflection"... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
IA Solutions
Website: https://iacallcenter.com/
IA Solutions has been providing innovative customer experience solutions that have exceeded client expectations for over 50 years. With our wealth of experience and knowledge in the contact center industry, we offer our clients solutions tailored for success. Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
Language I/O
Website: https://languageio.com/translation/
With Language I/O, support agents have saved more than 27 million minutes. Let’s get your team up to speed with unparalleled translation quality and security that protects your customers and your brand. Read More
Level AI
Website: https://thelevel.ai/
With a complete end-to-end contact center platform powered by cutting-edge generative AI that removes the busywork so you and your team can focus on what you do best – deliver exceptional customer experiences. Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva’s AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey. Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Regal
Website: https://www.regal.io/
Regal makes it easy for contact center teams to find 25% more revenue — immediately. Turn your untapped customer data into real-time outbound campaigns that engage the right contact, at the right time, with the right conversation across phone, sms, email, chat, and AI agents. Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Telus Digital
Website: https://www.telusinternational.com/
TELUS International designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
At Verizon, we can help you plan, build and deliver a customer experience solution for today, with room to grow into tomorrow’s transformations. Our integrated solutions, dynamic eco-system and strong relationships with leading technology vendors help drive better customer experiences and better business results - simply, securely and reliably. Across... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
