AtPoint is an experienced provider of nearshore BPO services, with multiple delivery centers located in Jamaica. We have 25+ years of business process service experience and industry-leading attrition. Our training processes translate to improved results for our customers. We have demonstrated success meeting and exceeding the customer service KPIs of our clients. We have experience across numerous industries, having served clients including Paysafe, United Healthcare, Blue Cross Blue Shield, XM Satellite Radio, Amazon and Woodforest National Bank.The advantages of having a near-shore customer service provider in Jamaica includes a US compatible time zone, easy air access, stable economy and a well-educated English-speaking workforce. AtPoint’s attrition rate of less than 5% means we bring seasoned, experienced customer service agents to our clients.