ServiceNow’s CRM solution includes AI Agents, Customer Service Management (CSM), and a single agent workspace powered by CCaaS integration. AI Agents go beyond chatbots to operate with deep contextual comprehension, enhancing both the customer and agent experience. AI Agents enable 24/7 productivity at scale, setting new standards for speed and efficiency across the customer lifecycle. ServiceNow's CSM enables organizations to streamline and personalize customer service, empowering customers to self serve, helping agents to respond quickly, and integrating processes across teams and systems to help ensure swift, accurate resolutions. ServiceNow also integrates with key CCaaS partners like Genesys and Five9 to unify routing across channels while maintaining the full context of a request, centralize call and work item management, and enhance agent efficiency.