November 13 - 15, 2024
| The Wigwam | Phoenix, AZ
JOIN CMP RESEARCH AT CCW EXCHANGE!
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. Harnessing the power of CCW communities, we deliver independent, provider-agnostic insight and tools to enable customer contact executive decisions. Key areas of focus are agent engagement, adapting the contact center to hybrid & remote work, talent acquisition, and contact center talent assessment.
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GET CMP CERTIFIED!
In this new work environment, it is more important than ever to contact center managers, supervisors, team-leads, and directors to engage their remote & hybrid teams, develop agents successfully, and deliver customer outcomes. CMP Research has proven the behaviors of highly effective leaders in today's customer contact world's.
Get certified and demonstrate that you are a customer contact leader of the future.
Questions about CMP Certification? | Contact accounts@cmpresearch.com
