Free Content & Event Materials

Check out which top executives have already confirmed their attendance to the CCW Executive Exchange this November 13-15 in Phoenix!

With a wealth of experience in vendor management and a deep commitment to aligning external partnerships with organizational goals, Susie has been a driving force behind BCBS of Minnesota’s success in delivering exceptional member services. This feature serves as a preview for the highly anticipated roundtable discussion group she’ll be leading, where she will share her expertise on strategic vendor management and the critical role it plays in enhancing operational efficiency and member satisfaction. We invite you to take a seat at the table and share your personal experiences in this top-of-mind discussion.

See which transformative brands joined us last year at the CCW Executive Exchange! 

Covering the implications of AI in CX, strategies for success and key next steps for the year ahead, this comprehensive report will dive into predictions for everything you need to know about AI. It will also uncover:

• The future of experiences powered by AI
• Strategies for taking the next steps in implementing new technology
• Predictions for how AI will transform expectations and operations
  

For customers, this makes the idea of generative-AI powered experiences not just a prospect, but a likely reality in the year ahead. And for companies, this means an imminent implementation and deployment of the technology in the next few months. Driving an impressive impact, generative AI is actually more accessible than CX leaders may think.

This report aims to unpack:

• The importance of Generative AI for the contact center
• Key benefits, strategies and frameworks for success
• AI priorities for the year ahead
  

This report covers the future of cloud based contact centers in the age of AI. As we see customer expectations continue to rise, it is critical to consider what technology can help support this new reality. Unpacking the key benefits and capabilities of cloud based contact centers in 2024, this report will share the next-steps in shaping the contact center of the future.