2024 Speakers


Natalie Beckerman
Natalie Beckerman
Global Head, Customer Support Operations
IHG Hotels and Resorts
Becky Ploeger
Becky Ploeger
Global Head of Reservations & Customer Care
Hilton
Shantel Love
Shantel Love
Global Vice President, Customer Success Clinical & School Assessment
Pearson
Saket Kumar
Saket Kumar
Vice President, Consumer Analytics
CitiBank
Ginger Williams, MBA
Ginger Williams, MBA
Former Vice President Customer Service Operations
Optum
Shane Ragland
Shane Ragland
Senior Vice President, Member Care
Modivcare
Susie Cebulla
Susie Cebulla
Vice President, Operations Member Services
Blue Cross Blue Shield of Minnesota
Soumya (SK) Panda
Soumya (SK) Panda
Global Vice President, Service Assurance
Comcast Business
Peter Lopez
Peter Lopez
Executive Director, Talent & Culture
Chick-Fil-A
Matthew Wilson
Matthew Wilson
Vice President, Customer Experience & Operations Excellence
Hotwire Communications
Deana Perrin
Deana Perrin
Senior Director, Customer Experience
Blue Cross Blue Shield of California
Jasmine Reno
Jasmine Reno
AVP, Custer Care/Solutions
Mr. Cooper
Karen Sung
Karen Sung
Chief Strategy Officer
Sandra Day O’Connor College of Law at Arizona State University
Monica Meyerand
Monica Meyerand
VP, Brand and Acquisition
OneAZ Credit Union
Brandy Labinjo, MBA, MSA
Brandy Labinjo, MBA, MSA
Leader of Executive Operations
Arizona Public Service
Tiffany Cotterman, PhD.
Tiffany Cotterman, PhD.
Executive Director of Learning and Development
Clear Harbor
Brian W. Zempel
Brian W. Zempel
Chief Revenue Officer
Gatestone
Mariano Tan
Mariano Tan
President and CEO
Prosodica
Steven Messerly
Steven Messerly
SVP, Operational Risk and Risk Analytics Leader
Synchrony Financial
Mike Hallowell
Mike Hallowell
Global Head of Healthcare and Fintech
ibex
Shannon Hodges
Shannon Hodges
Head of Customer Growth
Amplifai
Adrian Valenzuela
Adrian Valenzuela
Head of Sales
Amplifai
Prashant Batra
Prashant Batra
VP, Business Development, Americas Strategic Verticals
Tech Mahindra
Shrish Mishra
Shrish Mishra
VP Business Development | Americas Strategic Verticals
Tech Mahindra
Frederick Parkinson
Frederick Parkinson
Consulting Director, CX Center of Excellence
Tech Mahindra