Deana is a seasoned Global Customer Experience expert who specializes in digital acceleration to deliver business transformation. She regularly delivers keynote presentations that challenge audiences to understand their customers expectations creating roadmaps that help achieve business and customer needs. With a diverse background spanning sales and service operations, product and engineering leadership, risk mitigation, and privacy data, she has consistently delivered strategies that elevate customer and employee experiences while enhancing business performance and financial outcomes. Deana is also a Board Leader and member of CHIEF, continuously contributing to industry thought leadership.
Day 2 | Thursday, November, 14
5:25 PM Panel | Navigate Compliance and Innovation: How Tech and Human Interaction Shape Modern CX
In industries such as healthcare, financial services, and other highly regulated sectors, the drive for innovation must be carefully aligned with regulatory requirements. Organizations are constantly challenged to implement cutting-edge technology while ensuring it meets compliance standards and still delivers the right level of customer service. How do you strike the balance between regulatory adherence, customer expectations, and the human touch?
This panel will explore how organizations can leverage technology to enhance customer experience while optimizing employee interactions. The discussion will focus on practical strategies to ensure that technology empowers employees to add value during interactions and supports seamless customer engagement—all while staying compliant with ever-evolving legal and regulatory frameworks.
Check out the incredible speaker line-up to see who will be joining Deana.
Download The Latest Agenda
