Frederick Parkinson
Consulting Director, CX Center of Excellence Tech Mahindra
Frederick helped clients for 20+ years to deliver outstanding customer experience to their customers including building business cases for comprehensive CX, leveraging the latest technology to enhance efficiency, translating employee experiences into business outcomes, and executing on the implementation of recommended changes.
Day 1 | Wednesday, November 13
5:30 PM The Modern Playbook: Enhancing Customer Operations for Maximum Impact
As customer expectations evolve, organizations must simplify and streamline their tech stacks to enhance operational efficiency, empower frontline teams, and drive meaningful interactions. This roundtable will explore the practical applications of AI, analytics, and digital process management (DPM) in modernizing customer support, aligning technology investments with measurable outcomes, and creating a competitive advantage. Discover how to balance the build, buy, and co-create approach, with a focus on maximizing ROI in customer operations.
Takeaways:
- Practical strategies to simplify and optimize the tech ecosystem for customer-facing teams
- Choosing between building, buying, or co-creating tech solutions for impactful outcomes
- Enhancing team performance and customer experience through AI and analytics
Check out the incredible speaker line-up to see who will be joining Frederick.
Download The Latest Agenda
