Jasmine Reno
AVP, Custer Care/Solutions Mr. Cooper
Demonstrated ability to drive operational efficiency through the optimization and automation of technology, people, and processes. Dedicated leader with excellent communication skills and a proven track record of success in developing and implementing strategic plans to improve, monitor, and measure performance of call center teams.
Day 2 | Thursday, November, 14
5:25 PM Panel | Navigate Compliance and Innovation: How Tech and Human Interaction Shape Modern CX
In industries such as healthcare, financial services, and other highly regulated sectors, the drive for innovation must be carefully aligned with regulatory requirements. Organizations are constantly challenged to implement cutting-edge technology while ensuring it meets compliance standards and still delivers the right level of customer service. How do you strike the balance between regulatory adherence, customer expectations, and the human touch?
This panel will explore how organizations can leverage technology to enhance customer experience while optimizing employee interactions. The discussion will focus on practical strategies to ensure that technology empowers employees to add value during interactions and supports seamless customer engagement—all while staying compliant with ever-evolving legal and regulatory frameworks.
Check out the incredible speaker line-up to see who will be joining Jasmine.
Download The Latest Agenda
