Mariano Tan
President and CEO Prosodica
Mariano is a visionary with 25+ years of contact center industry experience as an executive and consultant. He noticed companies struggling to balance efficiency, effectiveness, and customer experience. Mariano assembled a team, developed a data-driven platform for building engaged workforces, and delivering exceptional customer experiences. He loves using data to solve problems and help businesses thrive. Mariano is an innovative leader changing how businesses approach customer experience.
Day 2 | Thursday, November, 14
4:55 PM Client Case Study | From Insight to Impact: Leveraging AI and Analytics for Complaint Resolution
Join us for an insightful discussion exploring how AI and speech analytics are transforming complaint identification, reducing organizational weaknesses and enhancing enterprise reporting including regulatory communication in financial services. Our guest expert, Steven Messerly is a seasoned executive with deep expertise in risk management and analytics, most recently serving as Senior Vice President of Risk Management and Risk Analytics Leader at Synchrony Financial.
Check out the incredible speaker line-up to see who will be joining Mariano.
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