Mike Hallowell
Global Head of Healthcare and Fintech ibex
Mike Hallowell leads business development for ibex’s fast-growing FinTech and HealthTech Verticals. He is a BPO pioneer and innovator in the contact center industry with more than 25 years of unique insight into global trends, digital transformation, and employee engagement. Prior to joining ibex in 2023, Hallowell held sales leadership and strategic account management roles at several BPO companies, including Sykes (now Foundever), Stream Global (now Concentrix), and Expert Global Solutions (now Alorica).
Day 2 | Thursday, November, 14
1:00 PM Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders
Is AI truly driving positive change in the CX industry, or is it becoming an expensive distraction? From virtual agents and accent neutralization to real-time AI language translation and AI coaches, AI seems determined to shape the future of the AI industry. But what shape will that take?
Join Mike Hallowell, Global Head of Healthcare and Fintech at ibex, as he returns to CCW Executive Exchange to lead a collaborative discussion where CX leaders can share their AI successes, frustrations, and ideas for where they think the industry must go next.
Join this session to engage on key topics such as:
1. Will AI destroy the live agent contact center as we know it - or will it be the agent coach that makes human agents shine?
2. The ethics, opportunity, and risk of AI accent neutralization
3. Does the rise of real-time AI translation spell the doom of 3rd party translation services?
4. AI’s true superpower: business intelligence & analytics
5. What works, what doesn’t, and what’s next
Check out the incredible speaker line-up to see who will be joining Mike.
Download The Latest Agenda
