Shantel Love

Despite the relentless evolution of business landscapes, the imperative to optimize, streamline, and enhance efficiency remains constant. From executive roundtables to corporate boardrooms, the quest to do more with less persists, driven by the need to stay competitive in an ever-changing marketplace.

In this session, Shantel Love will delve into the critical paradigm shift of thriving in the era of lean customer operations, bringing a wealth of experience and a proven framework honed through years of executive leadership and strategic innovation. She will share insights gleaned from her journey as VP of Customer Success, where she transformed traditional service paradigms into holistic customer engagement strategies, and ultimately became a global responsibility spanning multiple continents and divisions.

Through interactive discussions and storytelling, attendees will gain actionable insights to address unique pain points and operational challenges. From setting clear expectations to executing and following through, Shantel will equip participants with the tools and strategies needed to drive meaningful change within their teams and organizations.