Shrish Mishra
VP Business Development | Americas Strategic Verticals Tech Mahindra
Shrish has, through his over 15 years, co created multiple CX transformation programs with diverse customer organizations across Healthcare, BFSI, Retail and Ecommerce, and Public Sector industries.
His enterprise, value-centric view has enabled the success and cross-sector application of use cases and has helped organizations make the best use of their existing assets while at the same time keeping them current on technology-led outcomes.
Day 1 | Wednesday, November 13
5:30 PM The Modern Playbook: Enhancing Customer Operations for Maximum Impact
As customer expectations evolve, organizations must simplify and streamline their tech stacks to enhance operational efficiency, empower frontline teams, and drive meaningful interactions. This roundtable will explore the practical applications of AI, analytics, and digital process management (DPM) in modernizing customer support, aligning technology investments with measurable outcomes, and creating a competitive advantage. Discover how to balance the build, buy, and co-create approach, with a focus on maximizing ROI in customer operations.
Takeaways:
- Practical strategies to simplify and optimize the tech ecosystem for customer-facing teams
- Choosing between building, buying, or co-creating tech solutions for impactful outcomes
- Enhancing team performance and customer experience through AI and analytics
Check out the incredible speaker line-up to see who will be joining Shrish.
Download The Latest Agenda
