SK is a Technology Operations Executive with expertise in building and running Enterprise Operational Business units. He has a strong background in cutting edge technology including Artificial Intelligence and Machine Learning, which is the foundation of his experience in Global Service Operations, Global Sales, Customer Engagement, for Edge Compute, PaaS, SaaS, IaaS, Cloud, Data Center, Network, Security and Voice Contact Center Platforms. An ITIL practitioner, SK has managed Global Network Operations Centers and Security Operations Centers in his extensive Managed Services Delivery career, with a brilliant track record in enhancing Customer Experience (CX).
An avid runner, he is one of the few hundred people in the world to have the unique distinction of running a marathon in each of the seven continents, having completed the feat within 17 months.
Twitter (@sfskp)
Day 2 | Thursday, November, 14
9:05 AM Keynote | Master the Art of Proactive Customer Assurance & Continuous Improvement
In the dynamic world of business services, ensuring seamless device provisioning and uninterrupted service delivery is paramount. In this keynote, SK Panda, VP of Global Service Assurance with Comcast Business share his journey of transforming service assurance operations by harnessing the power of AI, automation, and advanced analytics. Discover how his team has successfully integrated AI Ops and DevOps to create a robust and proactive customer assurance framework. Learn about the importance of real-time data transparency and the development of KPIs and RPIs that enable continuous improvement and customer satisfaction.
Key Takeaways:
- Gain insights into innovative projects that leverage AI for enhanced networking and automation
- Discover how a forward-thinking approach can address the challenges of implementing new business processes in large organizations
- Learn how fostering a culture of continuous learning, certification, and industry engagement empowers teams to excel in digital transformation
Check out the incredible speaker line-up to see who will be joining Soumya (SK).
Download The Latest Agenda
