November 13 - 15, 2024
| The Wigwam | Phoenix, AZ
Solution Providers
At the CCW Exchange, solution providers engage in mutually-selected, 1:1 business meetings with strictly-qualified, senior executives sourcing customer-driven solutions.
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2024 Solution Providers
Reddy
Website: https://www.reddy.io/
Reddy's AI Coach empowers agents while enabling leaders to effortlessly scale their teams. With unlimited coaching at a fraction of the cost of traditional methods, you can't afford to leave us on the bench. Read More
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
Aspect
Website: https://www.aspect.com/
At Aspect, people come first. That’s why we created powerful, intuitive workforce management solutions with humans at the forefront. Building upon more than 50 years of industry-leading experience, we’re reimagining workforce management tools with a new approach to innovation. Imagine the possibility of a better work day for hundreds and... Read More
BlackBox
Website: https://www.blackbox.com/en-us
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare,... Read More
Bloom
Website: https://www.hirebloom.com/
The simplest way to scale customer support teams - Through social-impact staffing, work with top English-speaking talent from around the world–benefiting your bottom line and theirs. Read More
Buwelo
Website: https://buwelo.com/
Nearshore/offshore contact centers with some of the LOWEST ATTRITION RATES in the industry. Invest in a remote team that stays with you for years, not months. PCI, SOC2 & ISO27001 certified. Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is a BPO provider focused on enhancing and protecting your brand's customer experience (CX). We emphasize brand reputation, CX quality, and understanding the real total cost of outsourcing. As a brand-centric and brand-reflecting company with nearshore locations, we align with your brand values through initiatives like "Clear Reflection"... Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touch points.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
ePerformax
Website: https://eperformax.com/
At ePerformax, we prioritize your business needs, ensuring that your customers receive the exceptional service they deserve, whether they're based in the United States or anywhere else. Connect with us today and discover how effortless it can be to partner with a call center outsourcing provider that puts your customers... Read More
EXL
Website: https://www.exlservice.com/
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI... Read More
Five9
Website: http://www.five9.com
Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More
Freshworks
Website: https://www.freshworks.com/
Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More
Gatestone
Website: https://gatestone.com/
For over 90 years, we have combined strategic consulting, service design, technology platforms, and operational expertise to deliver exceptional customer experiences that drive business growth. We focus on reducing customer effort, enabling contact center employees, and optimizing business outcomes through digital CX transformation. By leveraging our proven expertise in CX,... Read More
Gladly
Website: www.gladly.com
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding... Read More
IA Solutions by IA Call Center
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
IBEX
Website: https://www.ibex.co/
ibex is the AI-powered BPO leader for blue chips, start-ups, and scale-ups looking to unify ROI with CX. Our global, powerful contact center network, ground-breaking Wave iX technology suite, unmatched customer service expertise, and deep customer insights come together to help the world’s leading brands build better connections with their... Read More
Keentek
Website: https://keentek.ai/
We at Keentek are communication experts. As a premier AV services and solutions provider, we specialize in delivering integrated audiovisual systems. Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
Maven AGI
Website: https://www.mavenagi.com/
Forget bot frustrations and manual decision trees. Maven is not just another ticketing system or chatbot. It’s a comprehensive Generative AI native solution designed to transform the customer support landscape - without the headache Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is a leading provider of unified communication solutions, offering a comprehensive platform that integrates voice, video, collaboration, and customer experience tools. Our services are designed to help businesses streamline communication, improve customer relationships, and drive growth. With a focus on simplicity and reliability, Nextiva empowers companies to manage all... Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
One Point One Solutions
Website: https://www.1point1.com/
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
Regal
Website: https://www.regal.io/
Regal makes it easy for contact center teams to find 25% more revenue — immediately. Turn your untapped customer data into real-time outbound campaigns that engage the right contact, at the right time, with the right conversation across phone, sms, email, chat, and AI agents. Read More
Response BPO
Website: https://response-bpo.com/
Data driven state-of-the-art BPO. Through our call center services we are specialized in providing top level Customer Acquisition, Retention, Customer Service and Debt Collection. Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Support Zebra
Website: https://supportzebra.com/
Talkdesk
Website: http://www.talkdesk.com
Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Powerfully SimpleTalkdesk is easy to implement... Read More
Tech Mahindra
Website: http://bps.techmahindra.com/
Tech Mahindra Business Process Services is the Business Process Outsourcing unit of Tech Mahindra, which is $4.9 Billion dollar conglomerate operating from more than 90 countries with a workforce of 113,500+.Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries, which include Communication,... Read More
Telnyx
Website: https://telnyx.com/
From omnichannel communications to real-time analytics to high-speed content delivery, businesses depend on localized internet, telecommunications, and data infrastructure to build the products and services today’s customers expect. Yet, this critical infrastructure remains largely inaccessible—it’s centralized, expensive and slow. At Telnyx, we’re architecting and amplifying access to global connectivity. We... Read More
TELUS Digital
Website: https://www.telusdigital.com/
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our... Read More
UJET
Website: https://ujet.co/
UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. With intuitive workflows, deep CRM integrations, and customizable dashboards, UJET provides contact centers with a holistic voice and chat solution that leads to higher satisfaction, faster time... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate's AI Coach is used worldwide every day in over a dozen countries and supports 12 languages in voice and chat simulation. Read More
