Channel agility is critical both now and in the future as we as organizations must be equipped to serve our customers, no matter the macro factors affecting the world . Are you setting your customers and organization up for success when it comes to channel offerings?. In this quick Ignite session, Ali dives into what channel management means for Dow Jones and how it should differ based on the products and services your business offers to your customers. She will also touch upon training agents across channels while remote and how effectively onboarding a new channel affects both employee and customer experience.