Chris Helzerman

Vice President, Performance Improvement Kaiser Permanente

Day 2: Thursday, April 15th

1:30 PM Ignite Session: How to Align Business Strategy and Customer Insights to Streamline Experiences

CX should be a continuous improvement engine enterprise-wide. Your customer should be listened to, you should be able to take that data you receive and strategize what to improve, design that experience, roll it out and then measure it’s effectiveness. In this quick Ignite session, Chris will dives into what strategies are in your future roadmap for

improving CX.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

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