CCW Executive Exchange
August 14 - 16, 2024
| The InterContinental | New Orleans, LA
Solution Providers
At the CCW Exchange, solution providers engage in mutually-selected, 1:1 business meetings with strictly-qualified, senior executives sourcing customer-driven solutions.
Filter by Solution Type
2024 Solution Providers
10Pearls
Website: https://10pearls.com/
We design transformational digital products and experiences that drive real business value and customer impact—so you can create innovative products faster and at scale. Read More
Afiniti
Website: www.afiniti.com
Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI) that helps enterprises develop better relationships with their customers. Our CX AI optimization services and infrastructure deliver measurably better business outcomes for some of the largest enterprises in the world. Afiniti uses patented AI technology to pair participants... Read More
Alvaria
Website: https://www.alvaria.com/
At Alvaria, we build technology that enhances workforce engagement and operational efficiency through sophisticated, feature-rich solutions. Formed from the merger of Aspect Software and Noble Systems, we leverage over 50 years of WEM experience, and have built a dedicated team of industry veterans, strategic leaders, and design thinkers. Our mission... Read More
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
Auxis
Website: https://www.auxis.com/
Auxis is a leading management consulting and outsourcing firm focused on helping organizations modernize their Back Office Operations. Read More
Bilingual
Website: https://www.bilingual-ls.com
We are agile and adaptable when supporting language solutions such as translation, interpretation, and training to meet personal and business needs by leveraging our local and international network of professionals. Read More
Clear Harbor
Website: https://clearharbor.com/
Clear Harbor is dedicated to protecting and enhancing your brand’s customer experience (CX) while minimizing costs. Unlike traditional, cheap offshore outsourcing, which often results in poor customer experiences and damages brand reputation, Clear Harbor offers a nearshore solution that aligns with your CX and brand quality requirements. Our Effortless Customer... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
CX Ninja
Website: https://www.cxninja.com
CXninja is more than just a traditional call center staffing agency. As a specialized staffing solutions provider, we exclusively focus on hiring for customer service, CX, customer-facing, and remote roles across all levels, from entry-level to professional positions. Our cutting-edge automated technology dramatically enhances the candidate experience with a focus... Read More
eGain
Website: https://www.egain.com/
eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info. Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
Gnani.ai
Website: https://www.gnani.ai/
We are a team of highly passionate Technologists, Solution Experts, and Speech Engineers working on new-age technologies like ASR, NLP, and AI to build Conversational AI machinery for enterprises globally. Our products and solutions in omnichannel automation and analytics have enabled brands to deliver great CX, add value to the... Read More
Here™
Website: https://www.here.io/
Everything works right here™️. The product of years of collaboration with the world's largest financial institutions, Here™️ is the first enterprise browser for productivity. Built on Google Chromium, Here™️ (here.io) streamlines workflow and improves employee experience. Here™️ investors include Bain Capital Ventures, Bank of America, Barclays, CME Ventures, DRW Venture... Read More
IA Solutions
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Ignition CX
Website: https://www.ignitioncx.com/
Ignition CX, a South African Customer Experience Management (CXM) partner, employs over 4,000 people with operations in Durban, Johannesburg, Cape Town, as well as onshore in the US. As a global CXM leader recognized in the Everest Peak Matrix 2023, we offer comprehensive customer experience management services, including lead generation,... Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide... Read More
InteLogix
Website: https://intelogix.com/
InteLogix delivers customer experience (CX) solutions and accounts receivable management (ARM) operations that increase customer loyalty and revenues for the brands we represent. Our human-delivered, digitally enabled approach to customer engagement empowers the irreplaceable human element with innovative tools and automations that minimize customer effort and elevates customer loyalty. With... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
Level AI
Website: https://thelevel.ai/
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth. Read More
LiveVox
Website: www.livevox.com/
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one... Read More
MCI
Website: https://www.mci.world/
MCI is a technology and services company that provides contemporary digital customer experience (CX) tools in conjunction with human capital to some of the largest companies in the world. Our customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across... Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is the largest privately held business communications company in North America powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused... Read More
Observe.ai
Website: www.observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
One Point One Solutions
Website: https://www.1point1.com/
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Procomer
Website: https://www.procomer.com/?lang=en
The Trade Promotion Agency of Costa Rica (PROCOMER) fosters US-Costa Rica commerce by offering free of cost valuable connections between Costa Rica´s IT talent and companies seeking for high skilled resources supported by proven cost efficiencies. PROCOMER will help you setting boots on the ground by establishing the right IT... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Replicant
Website: https://www.replicant.ai/
Replicant is the only conversational AI solution that enables contact centers to autonomously resolve the majority of customer service conversations just like a human agent. We have the highest resolution rate in the industry, with up to 80% of calls resolved without an agent. This is enabled by superior AI... Read More
Response BPO
Website: https://response-bpo.com/
Data driven state-of-the-art BPO. Through our call center services we are specialized in providing top level Customer Acquisition, Retention, Customer Service and Debt Collection. Read More
SecureLogix
Website: www.securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
TELUS International
Website: https://www.telusinternational.com/
TELUS International designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
Uniphore
Website: www.uniphore.com
Uniphore is a global leader in
Conversational Service Automation with offices in the U.S., India and
Singapore. Conversational Service Automation
is an emerging category of solutions that leverages the power of AI to help
enterprises deliver transformational customer service experiences. It achieves
that through an intelligent combination in real time... Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
At Verizon, we can help you plan, build and deliver a customer experience solution for today, with room to grow into tomorrow’s transformations. Our integrated solutions, dynamic eco-system and strong relationships with leading technology vendors help drive better customer experiences and better business results - simply, securely and reliably. Across... Read More
VXI
Website: vxi.com
VXI
is passionate about designing solutions that deliver you higher
revenue, greater profitability and happier customers. Based in Los
Angeles, we have 34,000 employees across 42 global locations.
Named ICT's “Best Company of the Year” (2017, 2018, 2019), 2019 Stevie's "Customer
Service Outsourcing Provider of the Year," and 2019 Frost... Read More
Working Solutions
Website: www.workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Zenarate
Website: https://www.zenarate.com/
Zingtree
Website: https://zingtree.com/
Zingtree is a conversational workflow solution which guides contact center agents through decision trees to make better and faster decisions. Call Centers that use Zingtree achieve better business outcomes such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance. Zingtree’s no-code software makes... Read More
Zoom
Website: https://zoom.us/
One platform for limitless human connection. Drive impact with AI Companion, reimagine teamwork, enhance customer relationships, and enable seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration. Read More
