CCW Executive Exchange
August 11 - 13, 2025
| Chicago, IL
Solution Providers
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2025 Solution Providers
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
ASAPP
Website: www.asapp.com
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine... Read More
Bright Software, Inc.
Website: www.learnwithbright.com
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables... Read More
Buwelo
Website: https://buwelo.com/
Buwelo is a US-based customer care company with world-class outsourcing operations around the globe. We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy. Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Diablocom
Website: https://www.diabolocom.com/
Boost automation, empower your agents, and deliver seamless customer experiences with Diabolocom’s AI-powered omnichannel platform. Read More
Five9
Website: http://www.five9.com
Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
Gladly
Website: www.gladly.com
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case and ticket centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies... Read More
IA Solutions
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide... Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is the largest privately held business communications company in North America powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused... Read More
Observe.ai
Website: www.observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
One Point One Solutions
Website: https://www.1point1.com/
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
ServiceNow
Website: http://www.servicenow.com
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
