Jackie Counts Vice President, Field Operations Optimum
Ed Heiser Vice President, Community Impact & Operations YMCA of Metro Chicago
Brandon Austin Vice President, Brand Engagement YMCA of Metro Chicago
Erin Nielsen Vice President, Customer Strategy RPM Living
Andrew McIllmurray Global Head of Support Operations Strategy and Governance Uber Technologies
Diane Kohler Senior Director, Member & Provider Services Centene Corporation
Nancy Wright Senior Director, Medical Technology Advanced Services GE Healthcare
Anna Obikane Executive Director of User Experience Research J.P. Morgan Chase
Nicole Kyle Chief Analyst & Managing Director, CMP Research Customer Management Practice
Sandy Ko Fonseca Founder and Principal, Customer Contact Women Customer Management Practice
Brooke Lynch Principal Analyst & Divisional Director, Digital Customer Management Practice
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