Meet the Speakers

Haley Morse
Haley Morse
Chief Customer Officer
Baker Hughes
Geoffrey Burbridge
Geoffrey Burbridge
EVP, Head of Truist Care Centers
Truist
Bernie Leas
Bernie Leas
Senior Vice President, Operations
Balsam Brands
Vinod Suresh
Vinod Suresh
Vice President, Product and GM, Subscription
GoDaddy
Shawnna DelHierro
Shawnna DelHierro
Chief Information Technology Officer
Sportman's Warehouse
Kim Smith
Kim Smith
Vice President, Digital and Direct Channels
IHG Hotels and Resorts
Dan Leiva
Dan Leiva
Vice President, Customer Service and Marketing Technology
eBay
Jasmine Reno
Jasmine Reno
Vice President, Call Center Operations
Flagstar Bank
Alvin Stokes
Alvin Stokes
Vice President, Global Reservation And Service Operations
Princess Cruises
Ebrahim Hyder
Ebrahim Hyder
Vice President, Customer Service
Michael Kors
Mike Medeiros MBA
Mike Medeiros MBA
Vice President, Business Relationships and Operations Strategy
Assurant
Rasheeda James
Rasheeda James
Vice President, Client Services
Americor
Soumya (SK) Panda
Soumya (SK) Panda
Global Vice President, Service Assurance
Comcast Business
Fred Kleiman
Fred Kleiman
Vice President, Customer Service, Direct to Consumer
The Tennis Channel
Rajamma Krishnamurthy
Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI
Microsoft
Richa Diwan
Richa Diwan
Senior Director, Value Office
Walgreens Boots Alliance
Josef Hapli
Josef Hapli
Senior Director, Digital Engagement
National Geographic Society
Jaysa Boyer
Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy
Keisha Willis
Keisha Willis
Head of Consumer Care, Quality Intelligence
AARP
Kacey Felila Tolua
Kacey Felila Tolua
Senior Director, CEC Technology-Center of Excellence Products & Infrastructure
Marriott International
Scott Manns
Scott Manns
Senior Director, Operations, Advice Center
RBC Insurance
Casey MacMillan
Casey MacMillan
Senior Director, Former Resident Care
RPM Living
Chris Rozum
Chris Rozum
Founder and CEO
Insite Managed Solutions
Mariano Tan
Mariano Tan
President and CEO
Prosodica
Ian Tempro
Ian Tempro
Chief Operating Officer
IA Solutions
Donna Reed
Donna Reed
Chief Revenue Officer
InteLogix
Johnny Frost
Johnny Frost
VP of Sales
InteLogix
Lori Merritt
Lori Merritt
Senior Vice President, Client Success
Support Services Group
Dave Cotter
Dave Cotter
Senior Account Executive
Cognigy
Joe Charnitski
Joe Charnitski
Director, Field Communications
Sprinklr
Niki Lotte
Niki Lotte
Director of Product Marketing
Uniphore
Cristopher Kuehl
Cristopher Kuehl
Vice President, Artificial Intelligence & Data Science
Akkodis
Noel Gartman
Noel Gartman
CEO/Advisor
Targapoint/Clear Harbor
Scott Frost
Scott Frost
President
Clear Harbor
Sanjay Pai
Sanjay Pai
Chief Revenue Officer
Gnani.ai
Mario Matulich
Mario Matulich
President
Customer Management Practice
Brooke Lynch
Brooke Lynch
Divisional Director, Digital
Customer Management Practice
Jordan Zivoder
Jordan Zivoder
Quantitative Research Lead, CMP Research
Customer Management Practice
Shiwon Oh
Shiwon Oh
Content Writer & Program Manager
Customer Management Practice
Nicoletta Karpathios
Nicoletta Karpathios
Deputy Divisional Director, CMP Exchange
Customer Management Practice

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