Cruise lines are making a comeback, but customer expectations are continually evolving. This calls for a transformative journey to enhance both guest and employee experiences, and Princess Cruises is leading the charge, ultimately driving increased revenue. Join us for an insightful case study presented by the VP of Global Reservation and Service Operations at Princess Cruises, where we explore the strategic initiatives and technological advancements that have revolutionized their operations.

In partnership with Insite Managed Solutions, Princess Cruises combines the best of both technology and human touch to meet customers wherever they prefer. This session will delve into their comprehensive transformation strategy, highlighting the pivotal role of technology in creating a seamless 360-degree customer experience. Discover how Princess Cruises has effectively utilized a MegaMap® to navigate the lanes of transformation between people, client experience, and technology, ensuring optimized and adaptable practices across platforms, resources, and organizational structure.