Alvin brings decades of contact center and consumer engagement operational experience spanning multiple industries including travel and hospitality, telecommunications, entertainment and healthcare. Most recently, he served as Chief Customer Contact Officer for SmileDirectClub, a pioneer in teledenistry. Prior to SmileDirectClub, Alvin held executive roles with some of the world’s most successful and recognizable brands, including Wyndham, DirectTV, XM Radio, Sprint and Accenture.