Donna is a hands-on, highly accomplished sales and marketing executive with deep experience in strategic solutioning, account management, and customer analytics. Her professional background includes serving as Global Leader of CX High-Touch Partner Success at Cisco Systems, where she designed and orchestrated transformative, revenue-generating strategies. Donna possesses a depth of cross-vertical knowledge gained through decades of sales and leadership roles at NTT Data Services, Dell, CIGNA, Anthem, and Wellpoint. A passionate advocate for social causes, Donna has served as co-chair for the Denver Commission on Homelessness: United Way Denver. She has been recognized as a ‘Top 40 Under 40’ by the Denver Business Journal and named among ‘Top Women in Leadership’ by Zenith Women Magazine.
Remember when digital transformation strategy was the X-factor of elevated customer experience? The data is in, and it shows that tech optimization and AI aren’t enough to keep customers loyal to your brand. Enter the era of Experience Optimization, a holistic approach to customer journey modeling based on knowing your customers and adapting as fluidly as their expectations.
Check out the incredible speaker line-up to see who will be joining Donna.
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