CCW Executive Exchange
Fred Kleiman is Vice President of Customer Service, Direct to Consumer at The Tennis Channel. Fred brings over 20 years of progressive leadership experience in customer service and is a sought after speaker on all things CX. Fred's passion is tennis-as a player, coach and enthusiast. Fred is also an expert in streaming media and looks forward to moderating this session in New Orleans.
Day 1 | Wednesday, August 14
12:45 PM BPO 2.0: How to Navigate Evolving BPO Partnerships
Drawing from real-world experiences, this discussion will address the challenges of maintaining consistency and alignment across diverse BPO partners while fostering cultural synergy and brand affinity. Participants will share strategies for maximizing the ROI of BPO partnerships, emphasizing the crucial role of mutual investment and engagement.
Check out the incredible speaker line-up to see who will be joining Fred.
Download The Latest Agenda
