CCW Executive Exchange
Innovative Senior Executive with proven expertise in successfully achieving world-class results in service, sales, and risk management. Well-established track record in both strategic and execution based roles. Outstanding experiences in omnichannel service and outsourcing, with ability to navigate disruptive technologies and green-field environments. Proficient at improving financial performance, and producing accurate statistical analyses, forecasts & research. Strong command of technology, with Agile and Six Sigma project management tools and processes, including Black Belt and Green Belt Design for Six Sigma certifications. Inspirational leader with compelling vision and foresight.
Day 1 | Wednesday, August 14
10:10 AM Advisory Board Address: How to Thrive, Not Just Survive: Main Pressures on the Industry
Imagine a future where AI seamlessly enhances both agent assistance and client interactions within contact centers. However, amidst this technological revolution, critical questions arise: How do we navigate the complex regulatory landscape? How do we ensure that AI aligns with and exceeds customer expectations?
- Explore the evolving landscape of contact center operations, particularly the deployment of AI in both agent and client interactions
- Gain insights into the regulatory challenges and considerations surrounding AI deployment
- Understand the strategic implications of technology choices and their impact on contact center operations and efficiency
Join our esteemed Ad Board members as we dive deep into these pressing issues, uncovering actionable strategies to not just survive, but thrive, in the rapidly evolving contact center landscape.
Check out the incredible speaker line-up to see who will be joining Geoffrey.
Download The Latest Agenda
