Heather Johll

Vice President, Transformation & Organizational Readiness Ascension

DAY 2 | Innovate with Impact

5:00 PM Panel + | AI in Action: Supercharge Performance, Productivity & Human Potential

Performance isn’t just about effort—it’s about enablement. Discover how AI and analytics are transforming productivity, empowering talent, and redefining what great looks like across customer operations.


- Equip teams with real-time data and intelligent tools to accelerate outcomes

- Use AI to automate complexity and free up talent for high-value work

- Drive smarter decisions with predictive insights that anticipate needs

- Measure impact with KPIs that link performance to business growth

Check out the incredible speaker line-up to see who will be joining Heather.

Download The Latest Agenda