Jasmine Reno

Vice President, Call Center Operations Flagstar Bank

Vice President of Call Center Operations with extensive experience overseeing the daily operations of a 320-seat contact center for a Fortune 500 mortgage lender with a strong focus on total call volume, call responsiveness, team member attendance, average talk time, available time, and abandonment rate. Demonstrated ability to drive operational efficiency through the optimization and automation of technology, people, and processes. Dedicated leader with excellent communication skills and a proven track record of success in developing and implementing strategic plans to improve, monitor, and measure performance of call center teams.

Day 3 | Friday, August 16

8:00 AM CCWomen Networking Breakfast | Take Charge of Your Career: Create Your Map to Success Without Fear & Compromise

In this session, we champion the notion that career success is not merely about climbing the ladder but about aligning your professional path with your personal values and goals. Too often, women feel compelled to accept their first job offer due to a fear of losing it or remaining in roles that don't resonate with their true aspirations. However, this session Natalie and Shannon encourage a paradigm shift, urging women not to fear moving companies or turning down opportunities that don't align with their authentic selves. Through candid discussions, real-life examples, and expert insights, Natalie and Shannon will explore the importance of self-awareness, discernment, and courage in making career decisions that foster fulfillment and growth.


Join us as we empower individuals to prioritize their happiness and purpose in their professional journey, advocating for a mindset that values alignment over compromise.

Check out the incredible speaker line-up to see who will be joining Jasmine.

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