Jordan Zivoder

Quantitative Research Lead, CMP Research Customer Management Practice

Day 1 | Wednesday, August 14

9:50 AM The Self-Directed Customer: Changing Customer Expectations & How to Meet Them

Consumer and customer preferences are changing around service and demand for self-service experiences is on the rise. In this session, hear key findings from CMP Research's latest inquiry into changing customer expectations and keys to success for self-service in a world where the technology and AI landscape evolves daily.

5:30 PM Self-Service Optimization Strategies

more details on the way!

Check out the incredible speaker line-up to see who will be joining Jordan.

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