We may have reached the height of expectations for AI in customer self-service, but what should we realistically be expecting to happen? Join us as we dive deep into what the data reveals about AI’s impact. Are there demographic groups that consistently resist automation? Will we witness a dramatic reduction in the need for human staff? And crucially, how is this AI revolution influencing our employees’ well-being? This discussion will be enriched with years of comprehensive customer experience data and real-world client case studies, promising a lively and dynamic exchange of insights. Don’t miss out on making this the most engaging and thought-provoking session of the day. Be part of an important conversation about the future of AI in customer service!