Noel Gartman

CEO/Advisor Targapoint/Clear Harbor

Drawing from 4 decades as a global executive, Mr. Gartman, now serves as a CEO consultant, sharing his strategic insights and success models for high tech, CX, marketing and tech-enabled services. He has directed companies from start-up to IPOs as well Fortune 500 and Forbes Global 2000 companies. Growing profitable revenue, gaining customer loyalty, overcoming strategic challenges and maximizing shareholder wealth are his specialties. His deep knowledge spans all of healthcare, insurance, outsourcing, manufactured products, retail, artificial intelligence, augmented reality, and enterprise software - even 9-1-1 emergency service.

Day 1 | Wednesday, August 14

3:30 PM Lowering Cost Without Costing Your Brand in 2025 & Beyond: Challenges with AI, AR, CX and Traditional BPO

As AI, AR remote assistance and other initiatives to reduce costs are introduced, there are substantial risks to customer loyalty. Traditional CX and BPO related models need to change, in order to protect your brand, avoid costly pitfalls and develop profitable revenue. This session will cover the implications, challenges and strategies to address the perfect storm of these technologies colliding with existing CX, traditional BPO models and agent development methodologies for customer service in 2025 and beyond.

Check out the incredible speaker line-up to see who will be joining Noel.

Download The Latest Agenda