In today's rapidly changing landscape, maximizing support efficiency requires harmonizing humans with AI. How can organizations effectively leverage these tools to enhance CX while optimizing operational processes and creating value? Join us as we address the inherent challenges in articulating and quantifying value propositions while exploring new approaches for driving operational excellence and delivering exceptional service in the digital age.

Key Takeaways:

• Understand the challenges of repurposing, restructuring and driving cultural change to embrace digital transformation initiatives
• Explore actionable approaches for enhancing agent performance and productivity in an AI-enabled environment
• Discover best practices for optimizing global workforce operations to meet evolving customer expectations