In this session, we’ll explore a case study of how a financial services company transformed their approach to knowledge management and how it significantly lowered their employee attrition while increasing employee performance.

Key takeaways:

• The importance of seeking agent feedback on their current knowledge experience.
• Explore the correlation between streamlined access to information and reduced absenteeism/attrition.
• Learn how employees utilize knowledge to improve client interactions and increase revenue.
• Discover the key elements that contributed to the success, including technology, training, and continuous improvement.