CCW Executive Exchange
August 11 - 13, 2025
| The Radisson Blu Aqua Hotel | Chicago, IL
Solution Providers
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2025 Solution Providers
Amazon Web Services (AWS)
Website: aws.amazon.com
The Amazon Web Services (AWS) Cloud provides secure, scalable, and cost-efficient solutions to support the unique requirements and missions of the U.S. federal government. AWS Cloud services are employed to meet mandates, reduce costs, drive efficiencies, and increase innovation across civilian agencies, the Department of Defense, and the U.S. Intelligence... Read More
AmplifAI
Website: https://www.amplifai.com
AmplifAI improves agent productivity, supervisor effectiveness, and aligns the CX team to company-level goals. By unifying all your data—from QM to CRM to homegrown systems—agents, managers, and VPs are prescribed AI-driven coaching actions and the data insights they need to succeed, delivering measurable impact at every level. Visit https://www.amplifai.com to... Read More
ASAPP
Website: www.asapp.com
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine... Read More
Buwelo
Website: https://buwelo.com/
Buwelo (AKA, the “Low-Attrition BPO”) is a US-based company with world-class contact center operations in Latin America, Europe, Africa, and the Philippines, providing outstanding support to both SMB & Fortune 100 companies. FACT: The highest-performing contact centers on earth have one thing in common: “Low Attrition.” Therefore, Buwelo set out... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Daily Stream
Website: https://www.daily.co/
Daily Stream was developed at the request of GE Appliances who experienced a remarkable 20% gain in CX productivity upon implementation. GE Appliances asked Gartner to review the product prior to contract and Gartner came back with "it's a one-of-kind" tool. Daily Stream pairs continuous screen and audio streaming with... Read More
Datamark
Website: https://www.datamark.net/
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud... Read More
Diablocom
Website: https://www.diabolocom.com/
For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.From real-time call transcription to satisfaction analysis and... Read More
Dialpad
Website: https://www.dialpad.com/
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad... Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine... Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
Gladly
Website: www.gladly.com
Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous,... Read More
IA Solutions
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide... Read More
Jamaica Special Economic Zone Authority (JSEZA)
Website: https://www.jseza.com/
The Jamaica Special Economic Zone Authority (JSEZA) is a Government Agency of the Ministry of Industry, Investment and Commerce responsible for facilitating the development of and promoting investments in Special Economic Zones (SEZs) in Jamaica. The JSEZA was established in 2016 under the Special Economic Zones Act and operates under... Read More
Laivly
Website: https://laivly.com/
Laivly is an attended AI platform designed specifically for contact centers. Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is the largest privately held business communications company in North America powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused... Read More
Observe.ai
Website: www.observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
One Point One Solutions
Website: https://www.1point1.com/
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Reddy
Website: https://www.reddy.io/
Reddy trains enterprise CX agents with an AI coach that covers every stage of an agent’s performance in one platform, featuring pre-call simulations, live call coaching, and post-call quality assurance. Our realistic simulations mirror customer interactions and deploy rapidly using your existing call data, with no integration setup required. Brands... Read More
ServiceNow
Website: http://www.servicenow.com
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Trusst.ai
Website: https://www.trusst.ai/
Beyond the noise of basic AI solutions, our enterprise-grade platform turns your entire customer conversation ecosystem into actionable intelligence. Unlike traditional AI tools, our platform continuously learns from every interaction—human and digital—to automatically deploy targeted solutions. When it detects critical patterns like customer churn signals, it creates specialized retention agents... Read More
Working Solutions
Website: https://workingsolutions.com/
AI-Enabled CX Solutions – Combining artificial intelligence with intelligent agents to provide efficient, personalized customer interactions. Scalable Contact Center Services – Flexible, high-quality outsourcing solutions that scale to meet demand across industries. Customer Experience (CX) Consulting – Expert consulting to enhance customer satisfaction and optimize virtual workforce training. Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is the world’s leading AI simulation + coaching platform that promises to undeniably prove the ROI of upskilling. Our Learning & Performance Ecosystem trains, certifies, measures, and coaches millions of learners across the globe in over 79 languages through scalable practice, live performance analysis, and automated learner development plans. Read More
