Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI) that helps enterprises develop better relationships with their customers. Our CX AI optimization services and infrastructure deliver measurably better business outcomes for some of the largest enterprises in the world. Afiniti uses patented AI technology to pair participants in customer interactions based on how well they are likely to interact. Our technology is used globally in the healthcare, telecommunications, hospitality, insurance, and banking industries, and across multiple customer experience channels.