Mosaicx is an Intelligent Virtual Agent (IVA) platform that uses Conversational AI to offer remarkable, automated experiences when your consumers call, converse via mobile messaging platforms, or receive a proactive notification. Mosaicx replaces legacy IVR’s, simple text message bots, and outdated auto dialers, with an elevated experience as if your consumers were speaking with a real human agent (without the need for you to hire extra contact center or employees). Bringing 30+ years of enterprise grade IVR and CX excellence to our clients, Mosaicx uses Google backed machine learning and owned intellectual property to understand the spoken word or text of a digital conversation no matter if the consumer calls the brand or if a brand sends a text message to them directly. Instead of asking consumers to push a button or repeat a specific phrase, Mosaicx lets customers describe their issue in their own words and figures out the true intent of an outreach. This intent capturing makes it possible to move your consumers to the best place for them (self-service or human), at the fastest pace possible. Example inbound use cases include (but are not limited to): FAQs, “where is my stuff,” payments, voice of the customer surveys, account information, transfer funds, rewards/loyalty balances, outage reporting, technical support, flight statuses and changes, pharmacy refills, and more. Example outbound uses (SMS/MMS/Voice) include (but are not limited to): appointment reminders, marketing campaigns, 2FA codes, pharmacy refill reminders, “order ready” notifications, balance updates, order problem & tracking, and more.