CCW Healthcare Exchange September 2025

WELCOME TO THE CCW HEALTHCARE EXCHANGE

The CCW Healthcare Exchange is an invitation-only event built for senior executives in from industry-leading health systems and payer organizations to benchmark best practices, exchange ideas, and identify innovative solutions.

Join us to tackle critical challenges in patient access, from eligibility verification to prior authorizations to contact center optimization. We’ll explore strategies to streamline patient journeys, enhance payer-provider collaboration, and leverage emerging technologies to drive efficiency across operations.

Connect with Like-Minded Peers

Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals during scheduled and unscheduled activities.

Exclusive

The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Project Analysis

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

2024 SPEAKERS
Pivotal Perspectives, Unparalleled Conversations

Dr. Patrick Carroll

Chief Medical Officer

hims & hers

Edison Bond Jr.

Chief Patient Experience Officer

Episcopal Health Services, Inc.

Vivek Goel

Chief AI Strategist

Wellness Connection

David Weisman

Chief Experience Officer

NYC Health + Hospitals

Mir Mahmood

Senior Vice President, Operations

Premier Home Health Care Services, Inc

Steve Chambers

Vice President, Enterprise Contact Center

Sutter Health

Patrick Kokoruda

Vice President of Clinical Access Management & Contact Center

Geisinger

Sheri Johnson

Vice President, Member Enrollment & Billing

UCare

Jeremy Stroud

Vice President, Customer Service

Heartland Dental

Dr. Shikha Desai

Vice President Operations, Student Resources

UnitedHealthcare

Arthur Price III

Vice President of Access to Care (as of October 2024)

Metro Health

Jim Economou

Vice President, Patient Access Contact Centers

Endeavor Health

Felicia Davis

Vice President, Workforce Transformation

Ultimate Medical Academy

Brandi Yates

Associate Vice President of Learning and Development

Ultimate Medical Academy

Steve Framil

Corporate Global Head of Accessibility

Merck

Tarak Shah

Head of US Customer Engagement

Ferring Pharmaceutical

Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Le Quiche Singletary

Enterprise Customer Service Director

Pediatric Associates

Michael DeJager

Managing Director, Events

Customer Management Practice

Brian Cantor

Managing Director, Digital

Customer Management Practice

Daniel Ash

CEO & Co-Founder

Journeyfront

Mariano Tan

President & CEO

Prosodica

Brenden McGlinchey

Director, Information Management Practice Lead

Kenway Consulting

Mike Stack

Strategic Account Director, Healthcare

LinkLive

Kyle Finke

Director, Contact Center Solutions Practice Lead

Kenway Consulting

Clay Wolff

Managing Director - Business Development

Kenway Consulting

Cody Saults

Account Executive

LinkLive

Will Davis

Organizational Development Leader

BayCare Health System

View Full Speaker Lineup

What Executives Say

“This is a very open and intimate setting where we can learn not just from our industry but also from others and that’s important too. I was speaking with some strategic vendors that were here, and was able to learn how experience in general, that have been disrupted from digital in the past can serve as points of learning. And this will help us move the Patient Experience using digital platforms especially in my case, more effectively.”

“It was a great opportunity to connect with colleagues and vendors. I spent some time chatting with some exceptional vendors where I think we can create some alignment around their product and what PM Pediatrics is trying to do to improve the Patient Experience for our patients and families across our sites. This was a small and intimate setting that gave us all the opportunity to get to know each other on a more personal level that you don’t get at other large conferences. It’s been a really great experience and I am looking forward to more.“

“This event is an exceptional event. It is small and intimate and gives so much opportunity for you to network with other people in the Patient Experience - not only what they are doing from a caring and empathic, compassionate care point of view, but also all the technology opportunities that are coming this way to meet the needs of the future patient.”