Brian Cantor

Consumer and customer preferences are changing around service and demand for self-service experiences is on the rise. In this session, hear key findings from CMP Research's latest inquiry into changing customer expectations and keys to success for self-service in a world where the technology and AI landscape evolves daily.

Explore the critical role of creating a cohesive healthcare ecosystem where employee and patient well-being intersect to drive value-based care and positive outcomes.

During this session, our experts share:

• How to align organizational goals with the needs of both employees and patients for exceptional care delivery and improved patient outcomes.
• Leadership strategies to integrate shared decision-making and evidence-based tactics into care delivery.
• Actionable approaches to create a foundational culture of empathy, gratitude, and engagement that enhances the human experience for patients and employees alike.

The future of digital healthcare offers promises of hyper-personalized care, enhanced accessibility, and streamlined care delivery and continuity. However, its trajectory also raises challenges – how to balance patient-centric care with efficiency, address technological and access barriers, and integrate digital solutions into existing structures, all while maintaining an environment of care and empathy.

Join us for an insightful conversation with Patrick Carroll, CMO of hims & hers, to:

• Explore the evolution of digital health and the impact of virtual care on healthcare at large.
• Identify the opportunities within digital health and interrogate their promises and challenges.
• Learn best practices for integrating digital and traditional health channels to foster a collaborative healthcare ecosystem.
• Uncover strategies for creating an inclusive culture of care, ensuring accessibility and transparency for all.